American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

aoa-building.jpgIf you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.

Public Policy Coordinator

Public Policy

The Public Policy Coordinator is responsible for a wide range of functions in support of the AOA’s public policy goals to advance osteopathic medicine, promote access to and quality of health care, and develop a strong physician workforce.

The Public Policy Coordinator will perform extensive research and writing to inform policy issues and initiatives. The coordinator will also perform administrative functions to support the association’s public policy activities. This includes supporting key staff in advocating for the association’s public policy priorities and advancing its agenda across legislative, regulatory, and nongovernmental policymaking. The Public Policy Coordinator will also be responsible for assisting with projects as they’re assigned.

This position provides support as necessary to the Senior Director of Policy Engagement, and the Senior Vice President and the Vice President of Public Policy; assists with monitoring, evaluating, and responding to local, state, and federal policy developments and issues, including legislative and regulatory issues; conducts extensive research on current and proposed legislative and regulatory measures; develops resource materials for staff and member advocates to use in support of AOA public policy endeavors; provides support for meetings held at the National Osteopathic Advocacy Center, including meeting set-up (AV and refreshments); provides administrative support for the Bureau of Socioeconomic Affairs and other projects, including dissemination of meeting invitations, processing registrations, preparation of meeting materials and minutes, etc.; and develops and maintains strong interdepartmental relationships with communications, membership, and IT functions within the AOA.

Education: Bachelor’s degree in political science, public policy, public health, communications or related field.

Experience: A minimum of 2-3 years previous experience in similar position.

Systems: High proficiency with computer programs and applications including MS Office, Adobe Acrobat and iMIS.  

Communications: Proven ability to prioritize multiple projects. Excellent verbal and written communication skills that demonstrate the ability to simplify complex information and craft messages for a wide range of audiences. 

Special skills: This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. The ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment is required. Excellent interpersonal skills, team orientation, and ability to collaborate within and across teams. 

Vice President

Certifying Board Services

The Vice President (VP) of Certifying Board Services (CBS) is a key contributor to the strategic vision of the American Osteopathic Association (AOA), and serves as a member of its senior leadership team. This individual is the business leader for the evaluation and improvement of all specialty certification board programs related to assessment, measurement, and continuing certification.

The VP will partner with appropriate internal and external resources to advance the scope of osteopathic certification and education, in order to strengthen the AOA brand with new and existing partners. This position requires the skill set necessary to interact seamlessly with the medical and administrative leadership of the AOA, Bureau of Osteopathic Specialists, specialty certifying boards’ leadership, and professional medical associations’ leadership. The Vice President will lead the organization in ensuring a compelling application and certification experience that continually improves physician engagement with the AOA. This role includes responsibility for the quality and delivery of the board certification process, staff development, marketing and financial management of the division.

The Vice President will oversee the complex, interrelated psychometric policies, processes, communications, and activities for the 18 Certifying Boards and nine Conjoint Examination Committees. In addition, this role is responsible for the management of all contracted services relative to external psychometric contractors.

Reporting to the Chief Operating Officer, this position serves as a key executive leader of the AOA given the strategic importance, relevance and future growth opportunities of specialty board certification services and OCC-CME. The Vice President will manage a team that includes staff with responsibility for operations of Certifying Board Services, psychometric analyses and reporting, and integrated OCC-CME services.

This individual applies principles of knowledge management and strategic planning to lead the design, development, and implementation of a best practice model of program evaluation, analysis, and alignment for physician credentialing, certification, and maintenance of certification; serves as the key liaison to the Bureau of Osteopathic Specialties, and leadership of the certifying boards, to articulate the vision of the AOA Board of Trustees, and advance the best practices; ensures the integrity, relevance, and availability of services in support of board certification, osteopathic continuous certification, and associated CME; ensures that staff training and development support best practices, integrity, quality benchmarks, and exceptional customer service; serves as a subject matter expert for exam testing, item bank, and policies and practices supporting psychometric measurement; collaborates with AOA and other professional colleagues to establish a presence as a thought leader throughout the graduate medical education community, including actively researching and contributing to peer-reviewed literature on topics supporting the value and impact of osteopathic board certification and osteopathic continuous certification; in concert with the Chief Financial Officer, acts as the internal consultant for the budget planning processes of the certifying boards, reviewing budget targets and making needed adjustments to attain them; provides leadership, oversight, and guidance to departmental functions and staff, evaluating the departmental structure in support of continual improvement of the annual plan and providing staff with growth opportunities; facilitates key stakeholder involvement with the standardization of key quality indicators, and communicates progress to goals to AOA leadership, the Bureau of Osteopathic Specialists, and certifying board members; and identifies new opportunities for the communication and marketing of services and success, and, in consultation with the Communications Department, contributes to publications, promotional materials, and electronic access for members.

The VP must be adept at strategic management to run a centralized system overseeing AOA certifying boards; able to mentor and manage staff; serve as a strong spokesperson and ambassador as well as provide leadership and guidance for AOA physicians; have the administrative acumen to understand the technical side of board certification, as well as the entrepreneurial savvy to promote business development; and have the ability to engage stakeholders, articulate plans and lead change to create a culture of confidence and trust.

Education: A DO degree and specialty board certification is required.

Experience: 10-15 years of clinical practice as well as demonstrated administrative and executive skills, to include medical staff leadership, quality management experience and participation in DO board certification processes. A track record of scholarly achievement in the field of medical education and certification preferred. Experience leading and participating in post-professional education and credentialing is essential.

Systems: Strong proficiency with computer programs and applications including MS Office, HRIS, and database management; fluency in social media is strongly preferred.

Special skills: Proven leadership that inspires and engages AOA members, partners and employees, with a focus on results. Knowledge and track record of success with qualitative and quantitative research design, assessment standards, methodology, data validation and analysis, and reporting is required. Key competencies also include leadership and navigation in a complex environment, business and communications acumen, relationship management, and critical evaluation.

Communications: Excellent verbal and written communication skills, with the ability to simplify complex information and craft messages for a wide range of audiences.

Qualified and interested candidates should forward a resume to Lindsey Hochman, Principal, Quick Leonard Kieffer, at lhochman@qlksearch.com. Candidates will be screened and selected for an interview process with the client. Applicants may also apply online through the link below.

OPAC/Grassroots Coordinator

Public Policy

The OPAC/Grassroots Coordinator is responsible for providing administrative and operational support to the OPAC and Grassroots divisions of the Public Policy Department. The coordinator maintains extensive and proactive contact with the Public Policy and other AOA staff, AOA members, visitors to the office, vendors, repair personnel, building management, lease clients, staff of affiliated associations, governmental and nongovernmental callers, and couriers/delivery personnel.

This position provides support as necessary to the Grassroots Director and Vice President of Public Policy; orders and maintains office supplies and office equipment; sets up for business day (assemble office equipment, open and distribute mail, distribute weekly publications); obtains approval for meeting requests and schedules on the appropriate calendars; organizes meeting space and technology for scheduled meetings; handles outgoing mail and shipments; serves as liaison to IT Department for technology issues occurring in office space (e.g., report technical problems, oversee maintenance of office laptop and smartphones, provide technology assistance for new employees and leasable space); composes, reviews and ensures consistency of messaging for all issue advertising, and grassroots network (GOAL) communications; develops resource materials for staff and member advocate use in support of AOA advocacy and legislative endeavors; assists with the planning, logistics, and execution of all aspects of the AOA’s annual fly-in (DO Day) of over 1,000 advocates; assists with analyzing trends and data of engagement to target segments of the membership and increase response rates; develops and maintains strong interdepartmental relationships with communications, membership, and IT functions within the AOA; and develops relationships with like professionals within other health care organizations located in Washington, D.C., such as the American Association of Colleges of Osteopathic Medicine, the American Academy of Family Physicians, and other physician organizations.

Education: Bachelor’s degree in political science, public policy, health care policy, communications or related field.

Experience: A minimum of 2-3 years previous experience in similar position.

Systems: High proficiency with computer programs and applications including MS Office, Adobe Acrobat and iMIS. Fluency in social media is strongly preferred.

Special skills: This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. The ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment is required. Excellent interpersonal skills and team orientation.

Communications: Proven ability to prioritize multiple projects. Excellent verbal and written communication skills that demonstrate the ability to simplify complex information and craft messages for a wide range of audiences.  

Vice President

Affiliate and Membership Services

The Vice President (VP) of Affiliate and Membership Affairs is a key contributor to the strategic plan and serves as a member of the Senior Leadership Team (SLT) of the American Osteopathic Association (AOA). As a key leader in the AOA, the role requires an innovative approach to design, support and implement policy directives and strategic plans involving affiliate and membership affairs. The role requires exceptional communications and the ability to execute key initiatives across multiple organizations. This role serves as an advocate in the achievement of membership engagement, growth, management, education and viability.

This position is responsible for providing strategic direction and professional management services for the AOA affiliates, and the secretaries of bureaus, councils and committees. This leader will direct AOA staff in the support of key AOA affiliates in order to advance member-focused organizations. The VP will oversee fee-for-service affiliate association management programs for contracted affiliated organizations. 
 
The Vice President is responsible for the strategic assessment, development and implementation of programs designed to increase engagement of members and key stakeholders. The VP provides leadership and innovation to design and align programs and services that increase member value, relevance, and engagement at the national and affiliate levels. The VP will oversee member engagement for students, residents and practicing physicians through a variety of channels and functions.

This individual consults with the divisional and specialty affiliates to achieve viability and sustainability in governance; represents the AOA at affiliate meetings and functions; supports AOA programs and policies by communicating the AOA issues and concerns within each affiliate; liaises with the Association of Osteopathic State Executive Directors (AOSED) and the Society of Osteopathic Specialty Executives (SOSE); directs interactive activities and updates; participates in educational and mentoring programming to support the development of affiliate teams and staff; develops strategy to build and maintain cross-functioning teams to ensure fee for service association management contracts are fulfilled and client’s expectations are met; negotiates management services agreements; creates and facilitates executive leadership training programs for affiliate leadership and staff; hosts educational programs, oversees communications, meetings management and follow-up to events; strategically directs customer service programs, membership initiatives and activities across the parent organization and affiliates targeting member retention, revenue enhancement and value added programs in alignment with emerging market trends and customer feedback; oversees the management of the Healthy & Viable Affiliate Organizations Program, an annual program to identify affiliates’ strength and stability; directs the Regional Osteopathic Medical Education (ROME) programs, and other model affiliate initiatives as assigned, including implementation of strategies for marketing, communications, registration and logistics; and engages and manages human resources functions for the AOA Membership and Affiliate Relations staff team.

Education: Master’s degree.

Experience: At least 10 years in association leadership; health care preferred. Experience in organizational development and assessment, strategic planning and association governance is essential.

Licensure or Certification: CAE preferred.

Systems: High proficiency in MS Office and database management required, iMIS and association management software preferred.

Special skills: Broad based knowledge in performance improvement, strategic and tactical planning, service excellence, building engagement and developing cross functional teams is required.

Communications: Superior interpersonal, oral and written skills required; public speaking preferred.

Environment: This position is based in the AOA Chicago office. Significant travel including evenings and weekends is required (up to 50%). Physical demands include the ability to remain in a stationary position, the ability to move from one work site to another, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.

Content Specialist

Communications

The Content Specialist develops written and multimedia news and feature reports for distribution across multiple AOA communication platforms, including TheDO.osteopathic.org, DoctorsThatDO.org and Osteopathic.org, as well as various social media channels. Collaborates with subject matter experts both inside and outside the organization to create distinct, engaging content features communicating AOA news and issues relevant to AOA members. Delivers content in real time to respond to organizational priorities and current news. 

This individual leverages written and visual storytelling to communicate the value of AOA membership and support the organization’s strategic plan; pitches and produces stories of interest to DOs and consumers; effectively uses social media to amplify content and build audiences for AOA channels; collaborates across the communications department to identify opportunities for innovative storytelling; partners with other communications team members to build content packages, creating infographics, videos and images when appropriate; analyzes content metrics to guide news judgment and inform editorial decision-making; delivers against multiple deadlines, shifting priorities as needed to meet organizational goals; edits the work of others as needed; checks for factual accuracy, grammar, spelling, punctuation and style; incorporates best practices for SEO; partners with team members to set and meet deadlines for content generation, review and publication; and repurposes content for consumer and physician audiences as needed.

Education: Bachelor’s degree in journalism, video production, communications, or a related field.

Experience: 1-3 years of multimedia content experience, preferable in a high-performing results-based environment.

Special skills/Equipment and Attributes: Strong interviewing and reporting skills (online journalism experience a plus). Experience with AP Style. Excellent written and verbal communication skills. Proficiency in time management. Experience with HTML coding and content management systems. Knowledge of video editing software tools and Photoshop.

Environment: This position requires the ability to work in a high pressure, goal oriented, fast paced environment. Simultaneously handle multiple responsibilities and occasionally travel to cover AOA events for The DO, DoctorsThatDo.org and Osteopathic.org. Extended workday hours may be necessary around major meetings and other high-volume work periods.

Physical requirements include the ability to remain in a stationary position, the ability to move supplies and equipment up to 25 pounds, and the ability to operate office equipment.

Director of Brand Marketing

Communications

The Director of Brand Marketing is a dynamic strategist and leader responsible for elevating stakeholder awareness of, and engagement with, the AOA/osteopathic brand. Leads development and execution of marketing strategies that promotes AOA membership and board certification to physicians and medical students, and builds awareness of osteopathic medicine among consumers. Collaborates with multiple departments to develop, execute and measure high-impact marketing and advertising that supports strategic priorities and promotes AOA programs, services, products and events.

This individual will partner with Content, Digital and Publications team members, including the CCO, Associate Vice President of Media Relations and Content, Director of Digital, and Director of Publications, to develop, execute and evaluate integrated marketing plans; collaborate with multiple departments, including Membership, Education, Research & Development, AOIA/Physician Services, Certifying Board Services, Information Technology, Public Policy, Meetings & Travel, and Executive Administration to develop marketing strategies and tactics to support strategic priorities; develop and manage the creation, design and production of all marketing collateral and promotional materials, including digital and social media/marketing, e-newsletters, brochures, videos, print advertisements, direct mail and other channels; work with the CCO to manage the consumer brand awareness campaign, including management of market research and creative agencies; oversee marketing of AOA live events including OMED and Annual Meeting, manage development and production of communications elements, including themes and general session’s videos and presentations; oversee development and production of AOA Annual Report/Osteopathic Medical Profession Report and other special publications; manage staff of five, including two Marketing Managers, Assistant Director of Project Development, Manager of Industry Relations, and Communications Specialist; oversee management of vendors and freelancers; develop and track metrics for all marketing programs, and adapt/optimize strategies and tactics as necessary to maximize impact and achieve goals; and develop and manage marketing budget.

Education: Bachelor’s degree in marketing, integrated marketing communications, or a related field.

Experience: 10 or more years of progressive marketing management experience; proven track record of success in brand marketing, preferably in professional services associations, health care organizations, and/or agencies; and experience managing creative agencies and teams.

Systems: Proficient in MS Office Suite, including Word, PowerPoint and Excel. Working knowledge of database systems such as iMIS and email marketing systems such as Informz.

Special skills: Experience working with senior executives, physicians, board/volunteer leaders, and committees. Broad based knowledge in strategic and tactical planning, service excellence, building engagement and developing cross functional teams is required.

Communications: Superior interpersonal, oral and written skills required; public speaking preferred.

Environment: This position is based in the AOA Chicago office. Requires 10-15 days of out-of-town travel annually. Extended work hours may be necessary around major meetings and other high-volume work periods. Physical demands include the ability to remain in a stationary position, the ability to move from one work site to another and the ability to operate office equipment. Requirements also include the ability to move supplies and equipment up to 25 pounds. The position is subject to environmental conditions. 


Psychometrician

Certifying Board Services

As a member of the Certifying Board Services department, the Psychometrician will work closely with the 18 certifying boards and 9 conjoint examination committees in all aspects of examination development. In addition, the Psychometrician is responsible for all psychometric activities associated with the certifying boards’ exams and for the oversight and management of psychometric contractors.

This individual will participate in the design, development and maintenance of assessments; conduct item and test analyses, equating, standard setting, score reporting, reliability and validity studies, and other psychometric activities to support the certifying boards; facilitate psychometric meetings with subject matter experts; communicate psychometric results and findings to members of the certifying boards; collaborate with subject matter experts to improve current assessments; provide support for an assessment management system and institutional database; direct and manage the work of psychometric contractors to meet deadlines; and handle other responsibilities as assigned.

This role requires a solid understanding of complex data structures, statistical theory, methodology, and application; the ability to manage, manipulate, and summarize small and large quantities of data; a history of thoroughly documenting methodologies and appropriately cataloging data, files, supporting documentation, and results; a self-starter who is organized, versatile, capable of performing work independently with minimal direction; excellent problem solving skills and ability to prioritize simultaneous, competing client activities; the ability to take personal responsibility for service and quality of work delivered; excellent communication skills in both written and spoken English; strong interpersonal skills with the ability to work effectively in teams; training at the advanced level on Rasch analysis test equating, and survey data analysis; expertise in additional advanced statistical procedures and psychometric methods; knowledge and demonstrated use of multivariate statistics and statistical software (e.g., SPSS, SAS, R); strong understanding of analytical statistics and its application; and strong time and project management skills, along with attention to detail.

Education: PhD in educational measurement, psychological measurement, evaluation, assessment, or a related field with an emphasis on psychometrics.

Experience: At least five years of experience in psychometrics or measurement for high-stakes testing required; experience in the development of examinations for the health care field preferred. Management of psychometric staff and/or contractors preferred.

Physical demands: Sitting, 50%; standing/walking, 50%. Lifting: Moderate, less than 20 lbs. Vision: Computer, phone.

Mental demands: High-pressure; goal-oriented; fast-paced.  Able to handle multiple responsibilities simultaneously.

Environment: Normal office environment.