If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email firstname.lastname@example.org. The AOA is proud to be an EEOC employer.
Member Service Specialist
Serves as a key staff member in the Member Service Center (MSC), under direction of the manager of the MSC. Serves as key expert in the MSC for membership, financial and order entry systems related to the iMIS membership database working with the Department of Finance and the Department of Information Technology to resolve MSC issues. Provides superior engagement experiences for DOs and members of the osteopathic family. Makes recommendations for process improvement and enhancements to iMIS to better serve members. Develops tracking and reports for MSC activities by using Access. Instrumental role in MSC web activities and MSC applications. Must be adaptable to change and willing to gain new knowledge.
Aids in the collection of dues revenue and retention of AOA members by providing high quality service to retain and recruit members, while encouraging a greater level of participation in and satisfaction with the Association’s products and benefits.
Education: Four-year BA or BS degree
Experience: Minimum of three to five years' experience in customer service or higher level administrative position, preferably in either health care or an association setting.
Licensure or Certification: None
CME Service Representative (Two Positions Open)
Reporting to the Assistant Director of the Division of CME, this position provides information on CME to hospitals and physicians. Develops a thorough knowledge of the AOA CME programs, and is familiar with the filing system to locate information or correspondence when necessary. Answers routine telephone inquiries regarding CME credit, opens and sorts divisional mail, and prepares material for microfilming. Reviews all forms as they are received to determine if they comply with the requirements and guidelines of the CME program. Determines the appropriate number and category of CME credits and enters this information into the computer. Reviews computer printouts to verify accuracy of data and makes changes when necessary. Records and collects programming fees from AOA Category 1-A CME sponsors. Assists with the processing of CME certificates. Files CME activities, including rosters and certificates. Assists with mailing CME reports to AOA Category 1 CME sponsors every three months. Assists with updating specialty credit hours as submitted by Category 1 CME sponsors/certifying boards. Assists with the processing of CME-deficient DOs' records at the end of CME cycle. Performs other duties as assigned. Must possess general clerical and computer processing skills, including word processing and data entry. Must be detail-oriented with a high degree of accuracy and have excellent verbal skills, interpersonal skills and work habits. Must be able to handle heavy workload and short deadlines.
Education: At least two years of business or a related area preferred.
Experience: At least two years of customer-service focused experience in an office setting; experience with continuing medical education in a health care setting preferred. Five or more years of office experience preferred.