American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

aoa-building.jpgIf you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.

Development Director

American Osteopathic Foundation

The Development Director coordinates all annual giving appeals, leadership and major gift programs, special projects and programs to secure yearly gifts from donors (individuals, institutional and corporate) that support the ongoing development needs of the Foundation. In addition, this position oversees the coordination and execution of the Foundation’s annual gala (location moves each year); enrolls new donors annually; boosts fund support and assists in creating a pipeline for special gifts fundraising; and supports two Board committees (Development and Events) as well as co-manages the Foundation’s marketing plan.

This position is vital to the success of AOF and the person must bring, in addition to professional knowledge, a personality to work with numerous individuals (board members, staff, clients, donors, vendors, etc.). AOF is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.

The Development Director conceptualizes, plans, directs, monitors, coordinates, and implements the annual giving program, including direct mail, leadership giving, major gifts, corporate giving and special events; develops solicitation materials for both direct mail and electronic appeals; and coordinates special events, including choosing the venue, development of theme, invitation design, décor, and logistics as well as handling all event fundraising. The Development Director works with controller to determine budget for the development program and to monitor giving on a continual (weekly to monthly) basis.

Additionally, this position creates and implements donor stewardship program; ensures acknowledgements are sent timely with relevant messaging; works closely with the CEO to coordinate logistics and communications for meetings of the AOF Board of Directors; works with venues and hotels to facilitate plans for board meetings and events; and prepares meeting announcements, agenda and minutes for the Development and Events committees.

Education: Bachelor’s degree

Experience: At least eight years of professional experience in the development field. Must be highly goal-oriented, organized, entrepreneurial and knowledgeable about fully functioning development programs, including galas, annual giving techniques, electronic giving, leadership societies and direct mail campaigns. Association giving is a plus.

Special Skills: Experience working with Microsoft Office Programs in a windows environment required. Experience with iMIS, Raisers Edge a plus. 

Communications:  Must have the ability to work independently as well as a member of a close-knit team. Excellent written, oral and interpersonal skills required. Goal oriented, fast-paced, with a focus on service excellence.  Able to handle multiple responsibilities simultaneously.

Travel: This is primarily an office-based position. Travel is required, approximately four-five meetings per year, includes weekend travel.

 


Analyst, Physician Services

Physician Services

The Analyst, Physician Services, is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position handles a variety of different tasks, many of which will vary on a day-to-day basis, and serves as a key point-of-contact for inter- and extra-departmental activities, relying on own judgment to effectively advance departmental goals and strategic initiatives. The Analyst  will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst also will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.

This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters; maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; and provides summaries and reports on open and closed issues to Physician Services leadership team as requested.

The Analyst also assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities, including handling scheduling, coordinating logistics, providing technical support and working closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed. As needed, the Analyst attends meetings and events with members and other stakeholders; and reports out on meeting activities, outcomes and findings to Physician Services’ leadership team. 

Additionally, the Analyst performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g., MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g., issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.

Education: Bachelor’s degree required in a relevant field (e.g., public policy, healthcare administration, communications, business). Advanced degree in a relevant field (e.g., MHA, MPP, MPA, MPH, MBA) preferred.

Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.

Special Skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications.

Communications:  Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Aptitude for disseminating and explaining complex information in a clear, concise, and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: This is primarily an office-based position. The ability to work and travel may be required (estimate 15% effort). This position requires occasional work on weekends and evenings.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.

 


Human Resources Analyst

Human Resources

The HR Analyst will have full oversight for the Human Resource Information System (HRIS) System, all benefit programs and will work closely to support the Payroll Manager on payroll related needs. Benefit management and processing is a key component for this position. This includes all maintenance of benefits and tracking monthly changes, and financial reporting for internal AOA needs, as well as quarterly Board of Trustees meetings This position will also ensure compliance for all employee files and manage the HRIS.

This position manages all aspects of internal and external customers relating to identified areas of involvement (i.e. benefits, compensation, payroll, financial reporting, etc.); manages all aspects of HRIS management and processing; oversees pertinent paperwork to be entered into the HRIS system, sign-offs and authorizations; and manages the removal/cancellation of benefits from the HRIS system and vendors for terminated employees.

The HR Analyst has full oversight and management of the HRIS management system, including open enrollment; new employee elections; staff changes that align with policy, state and federal laws; staff changes that relate to position changes, promotions, and/or demotions; exiting employee processing; and processing new employee payroll set up, and inputing and maintaining HRIS and payroll records.

The analyst also ensures compliance of all state and federal laws as it relates to payroll and record keeping; ensures compliance with all court mandate requests; processes all invoices as it relates to benefits to ensure payment is accurate; oversees department organizational charts; maintains open communication with the retirement plan administrator and other benefits administrators to ensure employees have training and information to meet their needs. This includes oversight of open enrollment; processes any employment verification requests; orients new employees to time and attendance; and maintains open communication with the retirement plan administrator and other benefits administrators to ensure all records processed are accurate.

Education: Bachelor’s degree required; Master’s degree is strongly preferred.

Experience: Minimum five years of relevant experience in the areas of compensation and benefits.

Licensure or Certification: PHR, Certified Employee Benefits Specialist (CEBS) preferred

Special Skills: Advanced knowledge of HRIS systems and Microsoft office suite.

Communications:  Exceptional interpersonal, oral and written communication skills are required. Ability to handle confidential information. Clear understanding of state and federal laws pertaining to employee files and employment law.

Travel: This is primarily an office-based position. The ability to work and travel nationally and on weekends is required (estimate 5% effort). This position requires occasional work on weekends and evenings.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.

 

Senior Director, Regulatory Affairs and Policy Engagement

Public Policy

The Senior Director, Regulatory Affairs and Policy Engagement will oversee and execute the AOA’s regulatory portfolio, and public policy development. The position is responsible for leading the AOA’s regulatory affairs and policy engagement portfolio with a focus on identifying opportunities to promote the osteopathic medical profession, and being a thought leader for the organization. The individual will be responsible for building strategic alliances and collaborating with nonprofit and for profit health care organizations, coalitions, and offices/agencies, including securing engagement opportunities, to strengthen and support AOA health care policy recommendations.

The Senior Director, Regulatory Affairs and Policy Engagement will represent the AOA at public meetings, meetings with external partners and lead efforts to comment on and influence federal rulemaking. The senior director will also manage the regulatory affairs and policy engagement staff.

This position oversees such policy development, coordinating with other inter- and intra-departmental functions to ensure all perspectives are considered; provides concise and timely written communications for internal and external audiences; identifies opportunities to develop AOA policy that would better enable the AOA’s strategic priorities to be advanced on behalf of the osteopathic profession; oversees nomination of and secures appointment for of osteopathic physicians to appropriate Federal and State positions; develops, manages, and maintains strategic relationships with nonprofit and for profit health care organizations, coalitions, and federal offices/agencies; advocates on behalf of the osteopathic medical profession’s key issues to external audiences; raises the visibility of the osteopathic medical profession in Washington, DC among nonprofit and for profit health care organizations and federal agencies; and supervises and manages the work of the Assistant Director of Policy and the Public Policy Coordinator to support the above efforts and in producing related research and background papers for policy analysis and development, the nominations and appointment process, as well as in developing relationships with federal agencies, coalitions and health care groups.

The Senior Director, Regulatory Affairs and Policy Engagement also represents the AOA on coalition committees and work groups on a variety of health care issues; represents the AOA and advocate for its policy positions at government meetings, including USPSTF, CMS, MedPAC, and PTAC; ensures the osteopathic profession and its priorities are advanced and protected in the federal regulatory process; writes comment letters aligned with these priorities in the AOA’s voice; collaborates with key Public Policy staff on agendas for Bureau on Federal Health Programs and Bureau of State Government Affairs meetings, Health Policy Forums, Public Policy town halls, and other meetings as necessary; oversees the Bureau of Socioeconomic Affairs, including strategic planning, development of meeting topics, speakers, and supporting materials, identifying areas for policy development, and ensuring the Bureau’s agenda aligns with other Public Policy bureaus; oversees AOA’s representation at the AMA RUC including analysis, recommendations on positions, logistics, and succession planning; leads AOA representation at the AMA CPT Panel including code analysis, team training, and logistics; leads and further develops AOA’s newly created Coding and Payment Advisory Panel (CPAP), engaging osteopathic specialty affiliate members to provide guidance on developing strong coding and payment policy. Recruit, train and engage members on technical coding and valuation matters; proactively identifies opportunities to engage and promote the expertise of osteopathic physicians on issues of importance in Washington, DC; and oversees summer interns, ensuring a meaningful development opportunity that also advances the Department of Public Policy efforts across its departmental functions.

Education: Advanced degree in Law, Public Policy, Health Care Policy, Government or related field preferred

Experience: A minimum of 5 years previous experience in similar position; at least three years of health care policy experience with a federal agency, on Capitol Hill or with a health care trade association highly desirable.

Special skills: Ability to compress large amounts of information on diverse topics into concise reading material for a variety of audiences through a variety of mediums. Recognition of the importance in achieving a team-oriented atmosphere internally, responding to needs of AOA membership, and raising the visibility of the osteopathic profession externally.  Must possess a broad knowledge of internal operations and procedures, legislative and regulatory procedures, numerous issues affecting public health and osteopathic physicians. Proficient with Microsoft Office Suite (Word, Excel, Access).

Communications: Exceptional cross-cultural interpersonal, oral and written communication skills required.

Travel: This position requires the ability to work out of the office locally (up to 10%) and out of state (up to 5%). This work may include weekday and weekend travel. Extended workday hours may be necessary around major meetings and other high-volume work periods.

Physical requirements include the ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.


Certification Coordinator

Certifying Board Services

The Certification Coordinator assists in providing certifying services to boards and those involved in certification with those boards. This person will perform an array of functions and activities in carrying out the responsibilities and achieving the goals of the Department.

This position requires the ability to interact tactfully with professionals on all levels within the association and the certification process; ability to handle confidential and highly secure material; deal with sensitive situations and exhibit a high degree of attention to detail. The successful candidate will possess the ability to understand a complex system of inter-related activities and be able to draw independent conclusions based on information provided by candidates/board members and to interact professionally based on those assessments. The candidate should be able to work independently on given tasks and have the ability to trouble shoot and problem solve when necessary. The position requires a high skill level related to working with Microsoft Word and Excel. This position requires a flexible schedule to participate in required evening conference calls and attendance at weekend meetings.

The Certification Coordinator is responsible for administrative and clerical duties including the processing of all certification applications and entering and maintaining databases relative to candidates and diplomates; assisting in setting up meetings; making travel/lodging arrangements; processing travel voucher reimbursements; entering and managing candidate and certification program data; maintaining scrupulous computer and paper files; answering questions as needed; routing telephone calls to proper individuals and disseminating information to staff, members, board members and certification/recertification candidates as appropriate.

This position also assists in arranging and preparing for meetings of assigned osteopathic boards and other meetings as needed, including assisting in agenda preparation; preparing and distributing notices; setting and managing timeframes for submission and compilation of agenda books; preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format; compiling and distributing minutes, and ensuring that travel and lodging requests are received and addressed in a timely manner.

In addition, the coordinator assists in responding to and generating correspondence according to AOA standards to client boards, certification candidates, and those seeking recertification including using computer-generated standard letters and custom correspondence/e-mails; is responsible for timing and scheduling of routine correspondence (because many of these letters serve as candidate notification letters, a high degree of attention to detail is required); keeps the Certification Director or Senior Director apprised of developing issues and matters that need to be addressed; and maintains filing systems as necessary.

Education: Bachelor’s degree is strongly preferred; some college.

Experience: Minimum 3-5 years of administrative experience.

Special Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Access). Must be a team player, have superior attention to detail and strong organizational skills with the ability to prioritize and multi-task.

Communications:  Exceptional cross-cultural interpersonal, oral and written communication skills are required.

Travel: This is primarily an office-based position. The ability to work and travel on weekends is required (estimate 5% effort).

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.

 


Director of Certification, AOBFP

Certifying Board Services

The Director of Certification, AOBFP, is an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the ability to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; and the ability to handle highly sensitive situations; and scrupulous attention to detail.

The ideal candidate will work within a complex system of inter-related activities; and demonstrate critical thinking skills that will allow the candidate to draw independent conclusions based on information provided by candidates, diplomates, and board members; the candidate will also be prepared to interact meaningfully with the Vice President and Associate Vice President for CBS and the physician leadership. This person will partner with appropriate internal and external resources to advance the scope of osteopathic certification and pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership.

The Director applies principles of knowledge management that maximize technology to deliver exams, provides data/trends, designs new exams and markets various certifications; manages the coordination of materials associated with the examination process including development and distribution of examination schedules and coordination of examiner scheduling; works closely with other Directors and Certification Managers to craft best practices related to marketing, metrics, budgets, revenue projections and forecasting processes; oversees assigned staff Specialists and/or Coordinators – verifying and approving projects—making necessary updates and changes as needed and evaluating performance; exhibits attributes of leadership; and develops the agenda and coordinates the preparation of minutes and appropriate materials for board/bureau meetings in cooperation with the appropriate board/bureau officers. Tasks include preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, obtaining committee reports from the officers, drafting and distributing minutes, and coordinating the travel and lodging arrangements for board/bureau members.

Regarding meeting planning, this role works with AOA meeting planning staff for hotel contracts, space planning, refreshments, lunch, etc. for meetings and test administrations; fulfills all administrative needs of the assigned boards; collaborates with CBS staff to prepare necessary reports; coordinates the services of the psychometrician involved with assigned boards; supports members of sub-committees associated with the boards including development of minutes, reports, and letters; and conducts outreach to special populations, e.g., osteopathic/allopathic residency programs and the FREIDA entities.                           

The Director works with the Associate Vice President and the assigned psychometrician on the development of new exams launched by the boards; coordinates board examinations (primary certification and OCC’s continuous osteopathic learning assessments); prepares data for the board/bureau officers regarding credentialing for certification and recertification of candidates; coordinates the writing of new exam questions; works closely with the examination committee and ensures examiners’ participation; supports the item bank team in the maintenance of the item bank of examination questions for assigned board exams; and submits appropriate CME hours to the AOA for those participating in exam-related CME activities. This position creates communication and promotional materials as needed in consultation with the board/bureau members; works with web designer to ensure that the website is updated in a timely fashion; assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process; maintains board/bureau documents, i.e., Bylaws, Minutes, Policy and Procedures and Examination Applications; assists in the review and updating of documents in conjunction with board/bureau members; develops budgets; reports financial information for respective board leadership; keeps the Associate Vice President apprised of developing issues and matters that need to be addressed; and performs other duties as deemed necessary for the department.

Education: Bachelor’s degree required; Master’s degree is preferred.

Experience: Minimum 5-10 years of relevant experience in high-stakes examination association/nonprofit management process.

Special Skills: Computer experience with Microsoft Office, and familiarity with member service software. Assist in driving technology innovation to assist physicians in the application and continuous certification process and keep physicians engaged with the AOA, along with driving metrics.

Communications:  Exceptional cross-cultural interpersonal, oral and written communication skills are required.

Travel: The ability to work and travel nationally on weekends is required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.

 


Staff Attorney

Legal

The Staff Attorney will serve as in-house staff of the Office of General Counsel for the American Osteopathic Association (AOA). This position provides legal expertise, contract counseling and advice to the internal AOA business units. Specific responsibilities include performing legal research, and negotiating, drafting and finalizing contracts. The successful candidate will bring a clear and organized thought process in order to assist the Office of General Counsel and internal client groups on legislative, regulatory and contractual issues. Key external relationships include osteopathic medical schools, the American Association of Colleges of Osteopathic Medicine and AOA membership.

We seek a Juris Doctor who is motivated to provide legal advice and counsel who will support the Office of General Counsel team in order to advance the strategic, operational and business objectives of the AOA.

This position is responsible for performing legal and regulatory research and presenting recommendations to the General Counsel and Associate General Counsel; assists with AOA bureaus, councils and committees that are staffed through the Office of General Counsel; prepares legal documents and correspondence for review by the General Counsel and Associate General Counsel; renders advice, prepares and reviews contracts; reviews regulations and statutes pertaining to AOA internal policies and operations to ensure compliance and provide recommendations to the General Counsel and Associate General Counsel; conducts legal research and prepares summary documents for the General Counsel and Associate General Counsel; assists the General Counsel and Associate General Counsel in responding to requests for information from the AOA Board of Trustees, members, senior management and other constituents; and assist the Associate General Counsel, who also serves as secretary to the Commission on Osteopathic College Accreditation, on medical school accreditation matters as needed.

Education: Juris Doctor degree

Experience: At least three years of legal experience in a law firm, government or corporate in-house setting. Background experience with nonprofit organizations and health law is strongly preferred. Experience in dealing with medical issues is highly desirable.

Licensure or Certification: License to practice law in good standing in any state is required. Must provide certificate of good standing dated within six months of application.

Special skills: Outstanding analytical and critical thinking skills with an outcome orientation. Superior interpersonal skills with the ability to engender confidence with external and internal clients. Demonstrated ability to supervise own workload and perform with minimal supervision by the General Counsel and CEO. Exceptional verbal and written communication skills.

Physical: Be able to sit for extended periods; frequently stand and walk; manual dexterity sufficient to operate standard office equipment; lift and move objects weighing approximately 10 pounds.

Mental: Factual and legal analysis. Must follow up on outstanding issues and keep General Counsel and Associate General Counsel informed of status. Regularly handle highly confidential matters with discretion and judgment. Responsible for high volume of work with frequent, short deadlines and must be able to deal with stress associated in a fast-paced work environment. Works with multiple internal teams as well as external parties and must therefore be able to communicate effectively with various people at all levels.

Environment: Work is in a typical office setting. May be called upon to work hours in excess of the standard work week (including potential for evening and weekend work when required to meet deadlines). Some remote work is possible. Travel is not anticipated, but may be required on an as needed basis.